Children travelling

Up to 4 year old children may travel free of charge if they do not require a separate sleeping berth. It is necessary to purchase a seat or bed reservation and children's ticket for every child under four years of age occupying a seat or sleeping berth. A passenger travelling with more than one child under four years old must purchase children's tickets for every child except one.

Tickets for children between 4 and 12 cost 50% of the adult passenger fare. Reservation must be paid in full. Passengers to/from Russia (but not within Russia) can purchase a children's ticket without a reservation for children between 4 and 10 years of age if they are using the same seats or beds as their parents.

Children aged 12 year old or over must purchase an adult ticket. .

Transporting animals

Transporting dogs and cats must be approved by the veterinary and customs regulations.

Small pets (cats, birds) can be taken as hand luggage if they are in suitable cages.

Dogs may travel for a supplementary payment. Transporting dogs is allowed only in 2nd class coaches, with no more than 2 dogs per compartment. The passenger must pay the cost of the tickets and reservations according to the number of places in the compartment, as well as an additional fare for transporting dogs amounting to 50% of the full ticket for the journey in a 2nd class coach.

Aggressive dog breeds may not be transported to or taken on transit through Germany.

If the railway company is unable to provide a separate compartment for the transportation of dogs, such transportation is not permitted.

Refunds

Passengers may receive fare refunds if the ticket is marked by the railway administration as being wholly or partially unused and authorised by a signature, the date and a stamp. The tickets must be marked within 3 hours following the train's departure. No refunds are made if such marks are absent.

Booking fee and delivery cost are not subject to refund. In addition, the refund fee of  € 15/CHF 25 will be charged for every ticket:

100% of the cost of  reservation will be refunded  if the travel withdrawal notice has been given less than 6 hours before the departure of the train;

For refunds, tickets with the necessary marks must be presented us (punch cancelled and notice from the railway administration about the cessation of the journey and so on) within 9 months from the day the tickets were issued. Complaints will be considered within 180 days from the day the complaint was made.

Booking fee and charges

The booking fee is charged for every reservation:

in the 2nd class for single trip - € 20/CHF 35; for return trip - € 35/CHF 60

in the 1st class for single trip - € 35/CHF 60 ; for return trip - € 55/CHF 90

Special booking fee applies for every reservation for nonstop journey in the Moscow – Beijing and Moscow – Ulan Bator trains:

in the 2nd class for single trip - € 35/CHF 60

in the 1st class for single trip - € 55/CHF 90

All booking fees includes inclusive Swiss Post Priority Mail recorded (registered) delivery.

The proceding fee of 3,9 % is charged for credit card payments.

Delivery of your tickets

When your booking has been confirmed, your tickets will be dispatched direct to your door, to the address you have given.

Customers will have their tickets sent by Swiss Post Priority Mail providing secure delivery for which a signature is required. The cost of recorded post delivery is included in the booking fee. Delivery time is 2-3 working days after deposit within Europe and 3 – 7 working days within Moscow and St. Petersburg.  Times for other areas may vary considerably. For more information about the delivery time to other regions please contact us.

We can also send your ticket by Swiss Post Urgent Mail for an additional fee. However Swiss Post Urgent Mail is mandatory for all bookings which have been made less then 10 days before departure date. The Urgent global courier service is Swiss Post International's fastest service. TNT Swiss Post AG delivers to more than 200 countries by the fastest means possible: an Urgent document  reaches most European countries within a day and Moscow and St. Petersburg within 3- 5 days. Times for other areas may vary considerably. The Urgent Mail price is CHF 44/ € 27 for the delivery within most European countries and CHF 50/ € 30 within Russia and former Soviet States.  Customers of Urgent Mail is provided by Track & Trace Service allowing to track the whereabouts of all Urgent items using the barcode and/or consignment number.

Accommodation

You can find general information about good and inexpensive accommodation for your stop-overs at our Accommodation section. There you can search and book hostels - or for non-hostel cities you can find useful links to middle class hotel-sites.

Our hostel booking engine gives you the possibility to choose between several types of accommodation (hostels, guesthouses, budget hotels and apartments) or rooms (single, double, dorm etc.). Deposits are non-refundable and form part of your total accommodation cost.

Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival time, otherwise the total of the first nights accommodation will be charged to your credit card. If you cancel any individual night of your reservation, then the deposit for that night will be not be refunded or transferred.

Please note that you are contracting with the accommodation provider in respect of your reservation, and not with Railovution Burkhard Travel or our hostel engine provider “hostelworld”. Railovution Burkhard Travel and “hostelworld” is facilitating your contract with the accommodation provider through use of its booking system. Please print a copy of this booking form and the Terms and Conditions and retain them for your records.

Over 250,000 people every month make bookings through this service. It works!