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These general terms and conditions apply to your booking of tickets with us. Specific terms also apply to each particular ticket type and take precedence over these general terms. You are advised to read these.
1. The Contract
Your ticket is your contract with the railway operator. We act only as an agent and accepts no liability for any matters arising from or otherwise connected with your contract. Your contract includes the Uniform Rules concerning the Contract for International Carriage of Passengers and Luggage by Rail (CIV) which are applicable to the Berne Convention concerning international carriage by rail. European railways cooperate with Russian Railways and former Soviet Union railways in accordance with the Agreement on International Passenger Routes of the International Union of Railways (UIC) and the Organisation for Cooperation Railway Lines (OSJD). The relevant conditions of carriage and byelaws of the railway operators are incorporated into your contract.
2. Bookings and Reservations
When you have made the ticket request, we will send you an email with the cheapest and best option for your selected journey, and provide you with a booking reference number and a link giving you fulfillment progress information. A booking fee is charged. Customers will have their tickets sent by Swiss Post Priority Mail providing secure delivery for which a signature is required. The cost of delivery is included in booking fee.
Please examine your tickets carefully upon receipt. We accept no liability for ticket errors resulting from incorrect information provided by you. If you notice any inaccuracy, you must tell us within 48 hours of receipt of your tickets. We make every effort to ensure that all tickets booked through us are issued correctly and efficiently but in the event of any error or delay occurring in connection with the booking or the issue of tickets, the maximum liability to you will be to refund the price of your ticket. Names on travel documents must match exactly those shown on passports.
3. Validity
The period of validity of any kind of ticket is that printed on the ticket or stated in our notices and other publications relating to the ticket. Reduced fare and discounted fare tickets may be subject to limited availability and restrictions as to the dates, days, times within a day and trains on which they can be used. Such ticket restrictions are set out in our notices and other publications. Stop-overs en route may or may not be permitted.
If you have to change trains on a journey you are making, you will be responsible for transferring yourself and your baggage between the trains and, if necessary, between stations. If you wish to use your ticket for a station other than the one for which it is valid you will have to pay the appropriate full fare for the additional portion of the journey. You are responsible for making sure that you join the correct train and that you get on and off at the correct station. We will not be responsible for any loss or delay caused as a result of your joining the wrong train or getting on or off at the wrong station. You are also responsible for ensuring that you are in possession of a valid passport or other valid travel documents when you travel, and that you have obtained all necessary visas or other immigration documents which you need for all countries through which your journey passes. If you attempt to travel without a valid passport or other necessary travel documents you may not be allowed to board the train. Tickets must be shown or handed over upon request to a member of staff of the operator on which those tickets are valid.
4. Fares and payment
All fares quoted are subject to availability and are only taken when payment has been received from you. Products booked online may only be paid for by the following credit or debit cards: Visa, Mastercard, American Express. If you wish to pay by invoice , then please contact us info@railovution.com
5. Changes to your ticket and Refunds
Unless indicated otherwise in the specific terms that apply to your ticket, your ticket is only valid for travel at the times stated on it and may not be exchanged. Should you require to travel at any other time and exchange is permitted by the special conditions, the used and unused portions of the ticket must be sent to Ralovution, Stockerenweg 15, 3014, Bern, Switzerland. We reserve the right to charge a processing fee for this service.
If we make any change to or cancel your booking, our maximum liability to you will be to refund the price of your ticket. The details concerning ticket refunds are set out in the specific terms that apply to your ticket.
Refunds on partially used tickets are not available. We will give reasonable consideration to applications for refunds in exceptional circumstances provided application is made in writing within 90 days of the date of ticket valitidity (with the used and unused portion of the tickets) by recorded delivery post to Ralovution, Stockerenweg 15, 3014, Bern, Switzerland. We may require additional evidence of non use of the ticket.
All refunds will be made by the same method by which the ticket was purchased. Cash refunds will not be made.
6. Lost or Damaged Tickets
We do not undertake to issue duplicate tickets to replace tickets (or portions of tickets) lost, stolen or mislaid. Any ticket which may have been spoiled, tampered with or altered in any way is not valid for travel. You must return it to us and we may issue a replacement ticket on payment of an administrative charge. However, we reserve the right to refuse to issue a replacement ticket where it is reasonable for us to do so. No replacement ticket will be issued where the ticket has been so damaged or defaced as to prevent the reading of essential details.
7. Baggage
The CIV and the byelaws and conditions of any carrier will contain exclusions and limitations of liability for loss or losses, injury, damage and destruction of baggage and late deliveries. Restrictions may also be imposed on the amount of baggage and the type of baggage you may take and a charge may be levied in respect of excess baggage. Please check before travelling requirements as to labeling and lost and unclaimed baggage may also apply. We accept no liability for the failure of any carrier. And has no liability for theft, loss of or damage to persons, effects or any loss caused by a force majeure event. We exclude all liabilities to you to the maximum extent permitted at law.
8. Force Majeure
We will not be liable for any delay, poor performance or failure in performance caused by matters beyond our reasonable control. Likewise the railway operator will not be so liable.
9. Variations
These conditions are subject to variation at any time. Any variation will be displayed here and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
10. Jurisdiction
The contractual relationship between the customer and Railovution Burkhard Travel is exclusively Swiss law. Legal proceedings can only be make in its headquarters in Bern, Switzerland.
Juli 2008
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